It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed and what your rights are under the applicable data protection and privacy laws, including the “General Data Protection Regulations or GDPR”.
We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us.
We collect data from you when you make a booking, use our restaurant, and use our services, via our team, either in person or over the phone, and also when you book online via our website.
Services and facilities include guest wi-fi. You will be asked to accept terms and conditions of use when logging on by obtaining the up to date password from our team. Your information will then be used under these terms and conditions.
We also collect data from you when you subscribe to any of our marketing communications. These may be carried out online, by telephone or in-person.
Some of the Data we collect may be classed as personal data (as defined in GDPR), that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
Any third party services or contractors we employ (to produce websites and send marketing information via email for example) that need access to your personal data (IP addresses, email addresses) are bound by a contract that requires them to implement appropriate technical and organisational measures to keep the information secure and not to use it for their own direct marketing purposes.
Our email database is kept securely password protected Mailchimp, you can see their privacy policies by clicking here.
Without limitation, any of the following “Data”, meaning collectively all information that you submit to us, including but limited to, personal details and information submitted using any of our services or collected by us via our website including:
- Your full name
- Your contact information such as email addresses and telephone/mobile numbers
- Your demographic information such as preferences and interests
- Your geographic information such as home address and post code, where applicable
- Your date of birth
- Your IP address, automatically collected
- Your web browser type and version, automatically collected
- Your operating system, automatically collected
- Your credit or debit card details where you make a payment
- A list of URLs starting with a referring site, your activity on our website, and the website you exit to, automatically collected
- Your Cookie information see below
If you choose to connect with us via social media websites, for examples such as Instagram or Twitter, we may collect your user name, which may contain your name and surname, by you “liking” or “following” our page. We may also run competitions via these social media websites which will send you to a separate competition website link. By connecting with us via social media websites you are bound by their terms and conditions and privacy policies.
Transaction and data security
Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal Data that you transfer over the internet to us whilst in transit.
We understand how important it is to securely store any Data that you provide. We take the privacy and security of your payment and personal details very seriously.
As part of our security measures, we use encryption technologies for online transactions via our website including “Verified” by Visa and Mastercard secure code.
To use this service, you must first register with the bank or other organisation that issued your card. You can find out more about these services by visiting the relevant Visa and Mastercard websites:
Visit the Verified by Visa website www.visa.co.uk/en/security/online_security/ verified_by_visa.aspx Or visit the Mastercard SecureCode website www.Mastercard.co.uk/securecode.html
Once you have registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you use your card on our website.
We do not have access to your Verified by Visa or Mastercard SecureCode password. This is entirely separate from any website user account you may create with us.
You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the in your browser address window. A small locked padlock will also appear either in the bottom bar of your browser window or alongside the browser address, depending upon which browser software and version you are using.
On pre-payment bookings payment is taken up-front and money taken at the time of booking. It is important that you take note of our cancellation policy in our Terms and Conditions.
In addition to the Data collected via our website when we collect Data in person we keep this information in secure files with restricted access to keys.
Retention of information
Your personal data will be retained for only as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.
Should you choose to unsubscribe from our mailing list please note that your personal data may still be retained on our database for up to 12 months or to the extent permitted by law.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for criminal activities such as identity theft and fraud.
We will never separately ask you to confirm any account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
You can contact our reception staff by phone or by contacting us via email at email@example.com and the subject matter “Credit Card Fraud” in the email header to report it or if you are unsure.
We will on occasion take bookings over the phone. We will give our name and the name of our company when we do this. If you are anxious about the phone call, revealing your payment details or do not believe that the person on the other end of the phone is us, we suggest you put the phone down and ring us directly using the telephone number on our website asking for the person you spoke to.
Links to other websites
We would like to send you information about 28 Market Place & Market Bakery products, offers and services, which we believe may be of interest to you.
If you have consented to receive our marketing, you may opt-out at any time.
If you no longer wish to be contacted, you can unsubscribe by any of the following methods; Select the UNSUBSCRIBE link included in our emails Contact our Marketing Team on the email address: firstname.lastname@example.org. Please put the subject matter in the email header.
We do not transfer your personal data outside the UK.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.