Terms & Conditions

Restaurant Booking Policy

The restaurant at 28 Market Place is open for lunch between 12pm and 2pm, Friday, Saturday and Sunday, and open for dinner between 6pm and 8pm Wednesday, Thursday, Friday and Saturday.

We can seat up to 52 guests during service but we are only able to accommodate so many guests within each 15-minute period in order to ensure that you receive the best level of service. We ask that once you have secured a reservation at a particular time, that you adhere to that time.

If a reservation is made, the table is yours for the whole of service and we do not normally ask you to vacate a table. However, should you arrive more than 30 minutes after your booking time, you may lose your table to another group. We would respectfully ask that you are ready to be seated at the time of your reservation. Current government guidelines stipulate we are not able to offer seating or service in our bar or waiting area. Should you arrive after your booking time, we may need to hold you back to a later time to ensure the best possible level of service to all our guests.

It is essential that we are notified of any specific dietary requirements prior to your visit to ensure that we can cater for you appropriately. If you have not informed us at the point of booking, please contact the restaurant to discuss your requirements with a member of our team.

Tables are allocated on the day by the restaurant team and although we will do everything we can to allocate a table in your preferred area of the dining room, we cannot guarantee this.

Payment Information

• All bookings must be secured with a £10 per person deposit, fully refundable on your final bill.

• All other standard methods of payments are accepted, including American Express and ApplePay. We do not accept personal cheques.

Cancellation Policy
We reserve the right to retain your £10 per person deposit for the following reasons (including COVID-related reasons):

• Failure to cancel your reservation 24 or more hours in advance of your reservation;

• Failure to notify us of a reduction in the number of guests in your party with 24 or more hours’ notice of your reservation;

• ‘No shows’.

The cancellation fee (£10 per person) reflects the cost incurred to 28 Market Place in terms of staffing, food, and lost revenue as a result of turning away other potential bookings. The restaurant’s continued viability relies on reservations being honoured by our customers, and adequate notice being given of any changes or cancellations.

Privacy Policy

This “Privacy Policy” applies to personal data that we collect from you when you contact us by email or phone, when using our website www.28marketplace.co.uk and / or when using our services and facilities when you visit 28 Market Place or Market Bakery.

It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed and what your rights are under the applicable data protection and privacy laws, including the “General Data Protection Regulations or GDPR”.

‘Personal Data” as used in this Privacy Policy means any information that relates to you from which you can be identified.

By using our website or giving us your personal data you are taken to accept the terms of this Privacy Policy so please do read it carefully.

This ‘Privacy Policy’ and any correspondence is between (“28 Market Place”, “we”, “us” and / or “our”). and “you” the user of our website and our services and facilities. “You” shall mean you and any third party that accesses our website.

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us.

By providing us with your personal information “Data” (as defined below), whether through our website or in person, you acknowledge that we, as well as our respective representatives and third-party agents may collect, use, disclose and share among ourselves your personal data as described in this Privacy Policy.

Your information

We collect data from you when you make a booking, use our restaurant, and use our services, via our team, either in person or over the phone, and also when you book online via our website.

Services and facilities include guest wi-fi. You will be asked to accept terms and conditions of use when logging on by obtaining the up to date password from our team. Your information will then be used under these terms and conditions.

We also collect data from you when you subscribe to any of our marketing communications. These may be carried out online, by telephone or in-person.

Some of the Data we collect may be classed as personal data (as defined in GDPR), that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.

Any third party services or contractors we employ (to produce websites and send marketing information via email for example) that need access to your personal data (IP addresses, email addresses) are bound by a contract that requires them to implement appropriate technical and organisational measures to keep the information secure and not to use it for their own direct marketing purposes.

Our email database is kept securely password protected Mailchimp, you can see their privacy policies by clicking here.

Without limitation, any of the following “Data”, meaning collectively all information that you submit to us, including but limited to, personal details and information submitted using any of our services or collected by us via our website including:

Your full name
Your contact information such as email addresses and telephone/mobile numbers
Your demographic information such as preferences and interests
Your geographic information such as home address and post code, where applicable
Your date of birth
Your IP address, automatically collected
Your web browser type and version, automatically collected
Your operating system, automatically collected
Your credit or debit card details where you make a payment
A list of URLs starting with a referring site, your activity on our website, and the website you exit to, automatically collected
Your Cookie information see below

If you choose to connect with us via social media websites, for examples such as Instagram or Twitter, we may collect your user name, which may contain your name and surname, by you “liking” or “following” our page. We may also run competitions via these social media websites which will send you to a separate competition website link. By connecting with us via social media websites you are bound by their terms and conditions and privacy policies.

If you provide us with any personal Data relating to any third party (e.g. information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, it is your responsibility to pass on a copy of this privacy policy.

Transaction and data security

Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal Data that you transfer over the internet to us whilst in transit.

We understand how important it is to securely store any Data that you provide. We take the privacy and security of your payment and personal details very seriously.

As part of our security measures, we use encryption technologies for online transactions via our website including “Verified” by Visa and Mastercard secure code.

To use this service, you must first register with the bank or other organisation that issued your card. You can find out more about these services by visiting the relevant Visa and Mastercard websites:

Visit the Verified by Visa website www.visa.co.uk/en/security/online_security/ verified_by_visa.aspx Or visit the Mastercard SecureCode website www.Mastercard.co.uk/securecode.html

Once you have registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you use your card on our website.

We do not have access to your Verified by Visa or Mastercard SecureCode password. This is entirely separate from any website user account you may create with us.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the in your browser address window. A small locked padlock will also appear either in the bottom bar of your browser window or alongside the browser address, depending upon which browser software and version you are using.

Where you make a payment in person at our reception we use the secure third party payment called Global Payments. Please see their privacy policy here www.globalpaymentsinc.com/en-gb/privacy-statement If you do not agree with their privacy policy then do not purchase our services.

On pre-payment bookings payment is taken up-front and money taken at the time of booking. It is important that you take note of our cancellation policy in our Terms and Conditions.

In addition to the Data collected via our website when we collect Data in person we keep this information in secure files with restricted access to keys.

Retention of information

Your personal data will be retained for only as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.

Should you choose to unsubscribe from our mailing list please note that your personal data may still be retained on our database for up to 12 months or to the extent permitted by law.

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for criminal activities such as identity theft and fraud.

We will never separately ask you to confirm any account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

You can contact our reception staff by phone or by contacting us via email at [email protected] and the subject matter “Credit Card Fraud” in the email header to report it or if you are unsure.

We will on occasion take bookings over the phone. We will give our name and the name of our company when we do this. If you are anxious about the phone call, revealing your payment details or do not believe that the person on the other end of the phone is us, we suggest you put the phone down and ring us directly using the telephone number on our website asking for the person you spoke to.

Links to other websites

This Privacy Policy applies solely to Data collected by us. Our Website may contain links to external sites, operated by other owners and third parties, over which we have no control. For this reason, we encourage our visitors to be aware when they leave our website to read their privacy policy applicable. Any access to such other websites or pages is entirely at your own risk. We are not responsible for the privacy policies, content or security of any third party websites linked to our website.

Marketing

We would like to send you information about 28 Market Place & Market Bakery products, offers and services, which we believe may be of interest to you.

If you have consented to receive our marketing, you may opt-out at any time.

If you no longer wish to be contacted, you can unsubscribe by any of the following methods; Select the UNSUBSCRIBE link included in our emails Contact our Marketing Team on the email address: [email protected]. Please put the subject matter in the email header.

Overseas Transfers

We do not transfer your personal data outside the UK.

Changes to our privacy policy

This Privacy Policy is regularly reviewed. Following any changes, the new version of the policy will be uploaded to our Website and the old version removed. Please check back frequently to see any updates.

Contact us

Any questions on this Privacy Policy please email: [email protected] and the subject matter ‘Privacy Policy’ in the email header.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Who we are

28 Market Place is operated by 28 Market Place Ltd, a company registered in England and Wales under registration number 11081298 (“28 Market Place”, “we”, “us” and / or “our”). 28 Market Place is the controller and responsible for your personal data as further described in this policy.

Our registered address is New Farm, Hartlake, Glastonbury, Somerset, BA6 9AB.

How we will use your data

We use the information we collect about you to;

process your restaurant booking (to perform a contract)
answer your queries (our legitimate interests)
process your voucher purchases (to perform a contract)
to write to you about our events (either based on your consent or our legitimate interests)

We have indicated above the legal bases that we will rely on to process your data for these purposes.

Where we use your personal data for our mailing list we will only send direct marketing communications where those marketing communication relate only to our products and services and we have obtained consent to do so, or where you are an existing customer and were given the opportunity to opt-out when data was initially collected. Unless you unsubscribe we will contact you via our marketing channels via email, phone or post about other related products and services we provide which we think may be of interest to you. Our marketing communications are generally sent by email but we may sometimes use other methods of delivery such as by post or SMS. At any time you may stop these communications by texting “STOP” or unsubscribing.

We may use your data collected from our website, via cookies or direct input, to personalise your repeat visits to our website. Our legal basis for processing is your consent.

We operate a centralised reservation system use of which is only used by ourselves. This means that any personal data you have shared with us for booking purposes is available in that system to 28 Market Place.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience. Specifically, Data may be used by us for the following reasons;

internal record keeping;
improvement of our offers, products and website
transmission by email of promotional materials that may be of interest to you
to pass on to the police and government authorities as requested by them, for example in cases of fraud and theft
to comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us
linking you with third party payment collecting companies for payments

We adhere to the following principles:

All our relevant employees have received training in how to handle Data. This includes ensuring they are aware of the importance of handling Data safely and securely, and understanding the procedures in place to ensure this happens
When collecting Data for third party clients all Data is anonymised, save for payment details where we use a third party payment collecting company Global payments
Once every year we will evaluate our database and securely delete any contacts no longer engaged or any Data no longer needed by us
We have measures in place to keep the personal Data we hold safe and secure
All personal information is stored on 28 Market Place secure web server hosted site to which access is only granted to key personnel. Where data is downloaded to be updated, and as a backup to the cloud, it is only stored on personal drives, only accessible via individual log in
We can be contacted via email on [email protected], please put the topic of your enquiry in the header title
We may share your Data (only where necessary for the purposes described in this policy) with; our employees, agents, consultants, third parties (including Mailchimp for email services, Visa or Mastercard for payment services,[●], analytic and search engine providers that assist with the improvement and optimisation of the website, such as Google Analytics.

We may also disclose your personal data to third parties when:

you specifically request this
in the event we buy or sell any business assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets, or (c) if 28 Market Place or substantially all of its assets are acquired by a third-party, in which case personal data held by 28 Market Place about its customers will be one of the transferred assets.

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:

internal record keeping
improvement of our products, services and website
transmission by email of promotional materials that may be of interest to you
to pass on to the police and government authorities as requested by them, for example in cases of fraud and theft
linking you with third party payment collecting company for payments

Data subject rights

You have a right to access a copy of the Data which we hold about you. If you would like to do this, please email us at [email protected] and add the subject matter in the email header or write to us at the address above. Wherever possible we will provide the Data within one month of your valid request.

We want to make sure that your personal data is accurate and up to date.

You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.

You also have the right to:

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

You are able to exercise your rights described above, or withdraw your consent for use of your personal data at any time, by telling our team in person or by contacting us via email at [email protected] and the subject matter “Opt-out” in the email header.

If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you or administer any contractual relationship already in place.

Cookies

We may set and access Cookies on Your “Computer” meaning any computer, laptop, and tablet, mobile or other device that our website can be viewed on.

A “Cookie” is a small file of letters and numbers, which asks permission from your browser to be placed on your Computer’s hard drive. Cookies allow web applications to respond to you as an individual and allow us to distinguish you from other users on our Website. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences and allows us to improve our Website.

Our Cookies use:

Google Analytics Cookies to identify which pages are being used. This helps us analyse data about web page traffic (the number of visitors and how visitors move around our Website when they are using it) and improve our Website in order to tailor it to your needs.
third party Cookies within our email campaigns, predominantly sent using third party email marketing tools, as well as Google Analytics. Cookies are used to monitor open rates and improve your experience and also for the tracking of website activity initiated from hyperlinks within email marketing campaigns.
Session Cookies on our Website. These are temporary cookies, which only exist in the period you access the Website (or more strictly, until you close the browser after accessing the Website). Session Cookies help the Website remember what you chose on the previous page, therefore avoiding having to re-enter information.
Cookies used for customer email, customer name, customer id*, token*, customer profile link*, customer flags* (*= generated by our own system) and social media share.

The length of time a cookie will remain on your Computer will depend on the type of Cookie. On our Website, these Cookies do not contain personal information, and cannot be used to identify you.

To find out more about how to manage cookies through your chosen browser go to: www.allaboutcookies.org/manage-cookies

You may delete/disable your Cookies or manage your Cookies preferences (Please see the link on how to disable Cookies http://windows.microsoft.com/en-gb/internet-explorer/delete-managecookies#ie=ie-11). If you do decide to disable or delete the Cookies altogether our website will not work as well as it could as it relies on Cookies to provide you with the service you have requested.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies; however, this can be altered. For further details please consult the help menu in your browser on your Computer and search for “cookies”.